And it’s now available for brands connected to Route via API. 

Resolving shipping issues quickly has always been central to our mission, because the faster customers receive a resolution, the more satisfied they are with their experience. 

Now, brands on custom-built ecommerce platforms can ensure their customers receive instantaneous resolutions (like reorders or refunds to their original payment methods) with AIR. 

Learn more in this Help Center Article.

The post AIR. Now available for API brands. appeared first on Route.

We’ve just released Personalized In-App Onboarding, sharing shoppers’ order details before they create an account and pre-populating their email information. 

With the new flow, we greet each shopper with their order information and email address the moment they open the app for the first time. This keeps their order at the heart of their in-app package tracking experience and gives additional visibility to the brand they just purchased from.

Elevating brands throughout the post-purchase experience is part of what Route does best. This latest release ensures that shoppers keep brands top of mind from checkout, to login, to delivery. And beyond.

The post Personalized onboarding, in-app. appeared first on Route.

Smart filters easily filter to the information that’s most important in the moment – whether you want to see all damaged items from the last month, or arrange your claims by reimbursement dollars. Create custom views of claim data sets. 

Plus, easily capture claims data for all-time or a specific time period with downloads at the click of a button. 

Want to learn more about claims, and why speed to resolution matters? Read more in our latest blog.

The post Claim details. Now available at a glance. appeared first on Route.

With this integration, customer support teams can see and file claims for lost, damaged, or stolen orders on behalf of their shoppers from within Zendesk – saving them valuable time and energy.

Must have an active Zendesk subscription to use. Download the Route app on the Zendesk app marketplace.

The post File faster with Route’s Zendesk integration. appeared first on Route.

Now, your customers can file claims for a lost, stolen, or damaged package up to 30 days after the carrier has marked it as delivered.

More flexibility for your customers, more dollars saved for your business. We’d call that a win-win.

The post Extended claims window for increased convenience. appeared first on Route.

This cartridge allows brands on the Salesforce Commerce Cloud platform to give customers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage – and empowers them to self-resolve shipping issues in seconds.

The post Route now available on Salesforce Commerce Cloud. appeared first on Route.

Available now for customers using Track and Protect. Learn more.

The post Seamless signed-in tracking and issue resolution with Status. appeared first on Route.

Now, when customers file a claim with Route for a lost, stolen, or damaged package, they can choose to receive their refund via Venmo or a Prepaid Mastercard. It’s one more tool Route uses to turn a negative into a positive.

The post Faster customer refunds with Venmo and Mastercard. appeared first on Route.

Add Route protection to your Recharge subscriptions today by going to the Integrations tab in your Merchant Portal. An active Recharge account is required.

The post Route protection for Recharge subscriptions. appeared first on Route.

To skip the hassle, we’ll let customers know why an order isn’t eligible for a claim. And if the problem is a missing tracking number, they’ll have the option to add it and receive automatic status updates.

Status inquiries answered before they’re submitted—more time, fewer headaches.

The post Hassle-free claims update for your customers. appeared first on Route.